Pinnacle Privacy Policy

We at Pinnacle are committed to protecting your personal data and respecting your privacy while you enjoy our casino games, live casino tables, and sports betting markets. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, complete a Pinnacle register process, use the Pinnacle app, or interact with any of our services. Pinnacle is operated by Ragnarok Corporation N.V. (company number 79358, Pletterijweg 43, Willemstad, Curaçao), licensed by the Gaming Control Board of Curaçao under license OGL/2023/105/0084. Our payments are processed on our behalf by Impyrial Holdings Ltd, and our sportsbook services are operated by Balder Media Ltd under applicable licenses in Anjouan, Malta, Sweden, and Ontario. By using our services, you consent to the practices described in this policy.

Information We Collect

When you complete a Pinnacle registration, we collect personal details necessary to open and maintain your account. We also gather information automatically as you browse our platform, place Pinnacle sports bets, or spin our Pinnacle slots.

• We collect your name, date of birth, address, email, and phone number during account creation
• We gather identification documents to verify your identity and comply with anti-money laundering regulations
• We record your payment details when you make a Pinnacle deposit or request a Pinnacle withdrawal
• We track your gaming and betting activity, including wagers, wins, and losses, to improve our services and detect irregular patterns
• We collect technical data such as your IP address, device type, browser, and operating system when you access our Pinnacle casino login page or Pinnacle app
• We may record communications you have with our customer support team via live chat or email

How We Use Your Information

We use the information we collect to operate our platform safely, comply with legal obligations, and provide you with a personalised experience across our casino and sportsbook offerings.

• We use your data to verify your identity and age before granting access to real-money games
• We process your payment information to complete deposits and withdrawals securely
• We analyse your activity to detect fraud, money laundering, or breaches of our terms
• We use your contact details to send you account notifications, promotional updates, and information about our Pinnacle bonus and Pinnacle bonus code offers, where you have opted in
• We rely on your data to personalise game recommendations, including our Pinnacle live casino tables and slot titles from our partner providers
• We use aggregated data to improve our website performance and develop new features

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic across our website. Cookies help us recognise returning players, keep you logged in during your session, and ensure our Pinnacle casino app functions correctly on your device. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform, including access to promotional content such as free spins or a Pinnacle no deposit bonus offer where applicable.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services effectively.

• We share data with payment processors, including Impyrial Holdings Ltd, to facilitate secure transactions
• We disclose information to regulatory authorities, including the Gaming Control Board of Curaçao and other licensing bodies, as required by law
• We work with identity verification providers to confirm your age and identity during onboarding
• We may share data with law enforcement agencies when legally obligated to do so
• We provide anonymised or aggregated data to game providers and analytics partners to improve our Pinnacle casino offering

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our systems use encryption protocols to secure sensitive data, including payment details submitted during a Pinnacle deposit or withdrawal request. While we take every reasonable precaution, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials when accessing your account through Pinnacle login.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records related to your Pinnacle deposit and Pinnacle withdrawal history may be retained for extended periods as required by anti-money laundering regulations and licensing conditions.

International Data Transfers

As we operate across international markets and serve customers in more than 100 countries, your data may be transferred to and processed in jurisdictions outside your country of residence. We take appropriate steps to ensure that any international transfer of your personal information is conducted in accordance with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our customer service team at customerservice@pinnacle.com.

Marketing Communications

With your consent, we may send you updates about our promotions, tournaments, and offers, such as details on a Pinnacle promo code or upcoming prize drops from our game providers. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team.

Age Restrictions

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and we take steps to verify age during the account registration process.

Restricted Jurisdictions

We do not offer our services to residents of certain countries and territories, including but not limited to the United States, the United Kingdom, France, and other jurisdictions listed in our terms and conditions. It is your responsibility to ensure that accessing our platform is lawful in your place of residence.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to our support team via live chat, available 24/7, or by emailing customerservice@pinnacle.com. We are here to assist you with any privacy-related enquiries regarding your account, deposits, withdrawals, or general use of our platform.