Pinnacle Terms and Conditions

Welcome to Pinnacle. These Terms and Conditions govern your access to and use of our casino and sportsbook services available at pinnacle.com and pinnacle.ca. By creating an account, completing Pinnacle register, or using Pinnacle login, you agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

Our casino operations are provided by Ragnarok Corporation N.V., registered in Curaçao under company number 79358, with our registered address at Pletterijweg 43, Willemstad, Curaçao. Payments on our behalf are processed by Impyrial Holdings Ltd, based at 8A Pitmans Alley, Main Street, Gibraltar. Our sportsbook services are operated by Balder Media Ltd., registered in Belize under company number 000045057. We hold licenses from the Gaming Control Board of Curaçao (OGL/2023/105/0084) for casino games of chance, from the Anjouan authority (ALSI-202412052-FI2), the Malta Gaming Authority (MGA/CL2/1069/2015), the Swedish Gambling Authority (18Li12898), and the AGCO in Ontario (OPIG1236075) for pinnacle.ca. Our brand has operated since 1998, and we now serve customers in over 100 countries.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete Pinnacle register, you confirm that all information you provide is accurate, current, and complete. We reserve the right to verify your identity at any time, and we may request supporting documentation before processing withdrawals or unlocking certain features.

• You may only open one account with us per person, household, or IP address.
• You must keep your Pinnacle login credentials confidential and notify us immediately of any unauthorized use.
• We do not accept registrations from residents of restricted jurisdictions, as outlined below.

Restricted Territories

We do not offer our services to residents of the United States and its territories, France and its territories, the United Kingdom, the Netherlands (including Curaçao and the rest of the Kingdom of the Netherlands), Spain, Germany, Singapore, North Korea, Denmark, Syria, Turkey, Poland, Ireland, the Czech Republic, Sudan, Australia and its territories, Italy, Iran, Slovenia, Sweden, Portugal, Belgium, Hungary, Austria, Bulgaria, Greece, Lithuania, Romania, Aruba, Cyprus, the Province of Ontario (except via pinnacle.ca), Serbia, Norway, Myanmar, Haiti, Somalia, Libya, Comoros, Russia, Belarus, Venezuela, China, or any other country where online gambling is prohibited. It is your responsibility to ensure that using our platform is legal in your location.

Deposits and Withdrawals

We support a wide range of payment options, including Visa, Mastercard, Interac e-Transfer, Trustly, Bank Wire, Skrill, Neteller, MuchBetter, AstroPay, Bitcoin, Litecoin, and USDT Tether. There is no minimum required to open an account, though minimum deposit amounts vary by method, starting from 10 EUR, 10 GBP, or 15 CAD. When you make a Pinnacle deposit, funds are typically credited instantly, though processing times may vary depending on your chosen payment provider.

For a Pinnacle withdrawal, minimum amounts start from 5 EUR or 5 GBP via AstroPay, and 10 CAD via MuchBetter or Bank Wire. We process crypto withdrawals within minutes, card withdrawals typically within a few minutes (occasionally up to five banking days), and bank transfers within one to three banking days depending on currency. Interac e-Transfer withdrawals are usually completed within one business day. Withdrawal limits and fees vary by method, and each deposit must be rolled over at least once before withdrawal; if this rollover requirement is not met, a fee of 10% of the withdrawal amount or 20 USD (whichever is greater) will apply. Withdrawals over 7,000 EUR may require additional verification and processing time.

Bonuses and Promotions

Unlike many competitors, we do not run sign-up or reload bonuses on our sportsbook. Instead, we price our markets with low margins, typically 2-3%, and we offer some of the highest betting limits in the industry, making our platform arbitrage-friendly for experienced bettors. However, we do host select casino promotions from our game providers.

• Drops & Wins by Pragmatic Play - a network prize pool of 25,000,000 USD running from March 2026 to March 2027, featuring daily tournaments and weekly Wheel Drops with no wagering requirements attached to prizes.
• Spinoleague by Spinomenal - a 14,000,000 USD pool distributed across 52 weekly rounds, with prizes paid within 96 hours and no wagering requirements.
• The Non-Stop Blasts by Playson - a 29,000,000 USD pool offering random cash drops and free spins across all Playson titles from a 0.10 EUR bet.

Any use of a Pinnacle promo code or Pinnacle bonus code is subject to the specific terms of that promotion, which may be updated or withdrawn at our discretion. We reserve the right to disqualify any account found to be abusing promotional offers.

Our Games and Sportsbook

We offer more than 1,000 games from leading providers including Pragmatic Play, Play'n GO, Relax Gaming, Evolution, NetEnt, and Hacksaw Gaming. Our Pinnacle slots collection includes video slots, classic slots, and Megaways titles, while our Pinnacle live casino features blackjack, roulette, baccarat, and popular game shows such as Crazy Time and Monopoly Live. Our sportsbook covers soccer, hockey, basketball, tennis, esports, and many other sports with competitive odds and high limits. You can access all of these features through our desktop site, our mobile-optimized platform, or Pinnacle Lite, our streamlined browser version. While we do not currently offer a native Pinnacle app, our mobile site is fully functional across devices.

Responsible Use of Our Services

We are committed to promoting responsible gambling. You agree not to use our services if you have a history of problem gambling, and we encourage you to set deposit limits, session reminders, or self-exclusion periods through our account tools. We may suspend or close accounts where we reasonably suspect fraudulent activity, collusion, or abuse of our systems.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. We are not liable for losses arising from technical failures, third-party payment processing delays, or events beyond our reasonable control. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We will post the revised terms on our website, and continued use of our platform after such changes constitutes your acceptance of the updated terms.

Contact Us

If you have questions about these terms, our customer support team is available 24/7 via live chat and email at customerservice@pinnacle.com. We support multiple languages, including English, French, Spanish, Portuguese, and more, to assist our international community of players.